Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.  
 
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Design & Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.  
 
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.  
 
The Opportunity  
We are seeking a meticulous and customer-focused individual to serve as the vital link between our Supply Chain team and our valued customers. 
  
In this role, your daily activities will revolve around reaching out to our customers to plan, schedule, provide updates, and complete payment transactions for their orders. You will play a crucial role in collaborating with various departments within the organisation, utilising your exceptional communication skills to foster strong relationships with stakeholders. 
  
If you bring a customer-centric approach, excellent stakeholder management skills, and a commitment to delivering the best outcomes for our customers, we invite you to join our team. This is an exciting opportunity to contribute to King Living’s success while building meaningful connections across different parts of the business. 
 
Core Responsibilities  

• Reach out to customers to coordinate and schedule their deliveries with precision. 
• Organise delivery runs by days and locality. 
• Facilitate secure and convenient payment transactions over the phone to ensure to timely finalisation of outstanding payments. 
• Skilfully manage customer queries received via email, providing prompt and effective solutions to enhance customer satisfaction.
• Maintain a high standard of clear and effective communication. 
• Liase with our Showroom Managers to resolve issues such as, delivery and despatch of floor stock, payment etc. 
• Assist the Marketing and Design teams with coordinating showroom change overs and photo shoots. 
• Ensure clear and accurate data entry into SAP regarding payments, customer details, customer requests (including time of delivery etc.). 
• Liaise with customer service team and advise of any issues relating to despatch or final payments received. 
• Contact customers regarding delivery date and time of products. 
• Resolve customer complaints and follow the escalation procedure correctly where necessary. 
• Attend training, maintaining up to date and relevant knowledge on products, services, and policies. 

  
Qualifications / Experience  

• Ideally you will have experience in Retail, Hospitality, Manufacturing, Logistics or Consumer Goods industries. 
• Computer literate with experience and/or ability to work with CRM or ERP systems (SAP – advantageous but not essential) 
• High attention to detail and able to problem solve, resolve issues, and think on your feet to deliver the best outcome. 
• A team player who is collaborative and adaptable to assist the greater team when required. 
• Ability to learn quickly and thrive in a fast-paced environment. 
• A positive and fun disposition with a great smile and flexibility to get in and do what needs to be done. 
• Strong organisational skills and ability to multitask and effectively time manage to work towards daily deadlines. 
• A passion to deliver exceptional customer service including great follow up. 
• Be self-driven and able to work autonomously or in a team environment. 
• Previous experience working in a similar role is desirable but not essential. 
• Outstanding relationship building, coupled with exceptional verbal and written communication skills will be key in this role. 

  
King Living Benefits and Our Offer to You  

• Career development and ongoing training. 
• Supportive and friendly team environment with a true family feel.  
• Generous employee, family, and friends ‘product discounts.  
• Discounted health insurance, retail brands and vouchers.  
• Paid Parental leave.  
• Australian owned company with a growing global footprint. 
• EAP to support your ongoing health and wellbeing.  

  
This role is based on-site at our Design & Support Centre in Turrella. We have free staff parking available.  
  
King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.  
 
To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia.